Data deletion

Data deletion is how you remove your Narratex account and everything attached to it, permanently.

Email hello@narratex.io from the address on your account, with "Data Deletion Request" in the subject line.

We confirm receipt within 48 hours and finish the deletion within 30 days.

Deletion is permanent and we cannot recover your manuscripts, so export them first.

What we hold in the first place is set out in the Privacy Policy. Other questions go to the contact page.

What exactly gets deleted?

• Removed: projects, chapters, story elements, notes, uploads, assistant conversations and chapter summaries.
• Removed from the live database immediately, and from encrypted backups within 30 days.
• Kept only as long as the law requires: billing records tied to past payments.